Shipping & Delivery

Thank you for shopping with PuzzleBi. Because many of our products are personalized and made especially for you, each order may require production time before it is ready to ship.

Order Processing

Personalized items are prepared after your order is placed. Processing times vary depending on the product, personalization options and current production volume.

Please review the estimated processing time shown on the product page before ordering.

Estimated Delivery

Delivery times depend on:

• the product ordered
• the shipping destination
• the shipping method available
• production time
• carrier conditions

Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Shipping Destinations

Available shipping destinations will be displayed during checkout after you enter your delivery address.

If shipping is not available to your location, Shopify will notify you before payment is completed.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow some time for the carrier to update the tracking information after shipment.

Multiple Items in One Order

If your order contains different products, some items may be prepared or shipped separately.

You may therefore receive more than one package and more than one tracking number.

Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error, contact us as soon as possible. Once an order has entered production or has been shipped, we may not be able to change the delivery address.

Delayed Packages

Occasionally, shipping delays may occur due to carrier issues, weather conditions, high seasonal demand or other circumstances outside our control.

If your tracking information has not updated for an extended period, please contact us and we will help you review the shipment.

Packages Marked as Delivered

If your tracking shows that your package was delivered but you cannot find it, please:

• check around your delivery location
• ask household members or neighbors
• check with your local carrier

If the package still cannot be located, contact us with your order number.

Incorrect or Damaged Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Include:

• your order number
• a description of the issue
• clear photos of the item
• photos of the packaging when applicable

We will review the situation and help determine the appropriate solution.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties or local taxes depending on the destination.

Any applicable charges imposed by local authorities may be the responsibility of the customer unless otherwise stated during checkout.

Holiday & Peak Season Shipping

During holidays and other high-volume periods, production and shipping may take longer than usual.

We recommend ordering personalized gifts early when purchasing for a specific event or special date.

Need Help?

If you have questions about shipping or your order, please visit our Contact Us page and include your order number when applicable.

PuzzleBi
Personalized Gifts for Life’s Best Moments