Legal notice
1. Legal Notice / Company Information
Legal Notice
This website, www.puzzlebi.com, is operated by diapapi
Business Name: diapapi
Website: www.puzzlebi.com
Email: contact@puzzlebi.com
Business Location: Canada
Business Activity: Online retail store specializing in jigsaw puzzles, custom puzzles, artistic puzzles, and print-on-demand products.
By using this website, visitors agree to the terms, policies, and conditions published on this store.
All products sold on PuzzleBi are created for personal use, gifting, entertainment, family activities, and home decoration.
2. Intellectual Property Notice
Intellectual Property
All designs, images, texts, product descriptions, graphics, logos, and branding displayed on this website are the property of PuzzleBi or are used with proper rights and permissions.
Customers may not copy, reproduce, distribute, resell, or use our designs or website content for commercial purposes without written permission from PuzzleBi.
Some designs may be inspired by general themes such as culture, family, art, sports, animals, fantasy, and lifestyle. PuzzleBi is not affiliated with any sports league, team, celebrity, entertainment brand, or trademark owner unless clearly stated.
3. Product Notice
Product Information
PuzzleBi sells artistic jigsaw puzzles and related products. Product images are displayed as accurately as possible, but colors may vary slightly depending on the customer’s screen, device settings, and printing process.
Our products may be produced on demand. This means each item is made after the customer places an order.
Please review the product description, size, number of pieces, processing time, and shipping information before placing your order.
4. Shipping Policy
Shipping Policy
Orders are processed after payment confirmation. Since some PuzzleBi products are made on demand, production time may vary depending on the product and supplier.
Estimated delivery times are provided at checkout or in the product description. Delivery times may vary due to production delays, carrier delays, customs, holidays, weather conditions, or other circumstances outside our control.
Customers are responsible for providing a correct shipping address. PuzzleBi is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
For any delivery issue, please contact us at contact@puzzlebi.com with your order number.
5. Return and Refund Policy
Return and Refund Policy
Because many PuzzleBi products are made on demand, we do not accept returns or exchanges for buyer’s remorse, wrong size selected, change of mind, or incorrect address provided by the customer.
However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@puzzlebi.com.
Please include:
Order number
Clear photos of the damaged or incorrect item
Photo of the packaging if applicable
A short description of the issue
After review, we may offer a replacement, refund, or other solution depending on the situation.
In Canada, businesses are generally not required to accept returns unless the product is defective, but the return/refund policy must be clearly communicated to customers.
6. Privacy Policy — Short Version
Privacy Policy
PuzzleBi respects your privacy. When you place an order or use our website, we may collect personal information such as your name, email address, shipping address, billing address, phone number, payment details, and order information.
We use this information to:
Process and ship orders
Communicate with customers
Provide customer support
Improve our website and services
Prevent fraud and secure transactions
Comply with legal obligations
We do not sell your personal information.
Our store may use third-party services such as Shopify, payment processors, shipping providers, analytics tools, and marketing platforms to operate the website and fulfill orders.
Under Canadian privacy law, PIPEDA applies to private-sector businesses that collect, use, or disclose personal information during commercial activity.
For privacy questions, contact us at: contact@puzzlebi.com
7. Terms of Service — Short Version
Terms of Service
By accessing and purchasing from www.puzzlebi.com, you agree to our terms and conditions.
Customers agree to provide accurate billing, shipping, and contact information when placing an order.
PuzzleBi reserves the right to refuse or cancel any order in cases of suspected fraud, incorrect pricing, unavailable products, abusive behavior, or violation of our policies.
Prices, products, descriptions, and availability may change at any time without notice.
PuzzleBi is not responsible for delays caused by shipping carriers, customs, incorrect addresses, or circumstances beyond our control.
8. Contact Information
Contact Us
For any question about your order, shipping, return, refund, or product information, please contact us:
Email: contact@puzzlebi.com
Website: www.puzzlebi.com
Business: PuzzleBi
Location: Canada
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Shipping Policy
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